Shipping informantion
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All items offered on SoulmateGift are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality!
Orders are processed when the payment is accepted.
Estimate Time Of Arrival
We process orders on business days which are Monday through Friday, Eastern Standard-Times, except for holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and the following time periods:
We finish manufacturing most products within 2-5 business days. After that, items typically arrive to customers within:
USA: 4-8 workingdays
Canada: 5-15 working days
UK, most of EU: 5-12 working days
Australia, New Zealand: 8-20 working days
Rest of the World: 5-20 working days
ORDER TRACKING
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 1-3 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.
INCORRECT ADDRESSMake sure you provide the correct address at checkout because:
- If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
- We are not responsible if your order gets delivered to the wrong address or returned to sender. The orders will be returned to our shipping partners’ warehouses and disposed of by them. Before reaching out to our customer support, please check your given shipping address first.
- For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order.
- If you contact the carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering gomble.net and if you have any questions, please don't hesitate to contact us admin@soulmategift.net
- If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.