Return & Refund Policy

REFUND & REPLACEMENT

30-DAY FULL REFUND AND ONE-YEAR LIMITED WARRANTY

For the reasons stated below, we are prepared to offer you two options: receiving a full refund within 30 days from the invoice date or obtaining a replacement within one year because of:
  • Faulty, damaged, or inoperable merchandise.
  • Missing items from your order.
  • The size, color, or customized item is incorrect per the order placed.
  • The product did not match our descriptions.

Besides the mentioned reasons, here are other factors that may hinder your full refund or replacement:

  • Asking for a refund post the 30-day warranty period.
  • Decision change.
  • Seeking alterations to the item received.
  • Offering inaccurate details or damage due to mishandling

⚠️Limitations: The warranty policy is applicable only once per order.

 

For refunds, allow time for processing:

  • PayPal: 3 to 5 business days.
  • Credit card: Up to 10 business days.

 

RETURN

We offer a "No Need to Return" policy for select cases to save your valuable time and money.
Just provide detailed information and photos of the items you received to let us resolve your problem at admin@soulmategift.net to let us resolve your problem.

HOW TO REQUEST A REFUND OR REPLACEMENT?

  1. Contact Us at admin@soulmategift.net
  2. Provide a detailed description of the issue with accompanying photos.
  3. Receive support confirmation.

FAQs:

1/ Is a refund possible if I am dissatisfied with my purchase or simply no longer want it?
You are eligible for a refund if the issues stem from product quality, within 30 days of your invoice date.

 

2/ How long does it take to receive a refund to my original payment method?
Refunds typically take 5-7 business days to process to your initial payment method after a 3-day inspection period from receipt by Soulmate Gift.

 

3/ What are the exceptions that might prevent me from getting a full refund?
If your request for a refund is after 30 days of delivery tracking
The problems are caused by giving the wrong shipping address, putting the wrong custom information, such as custom name, hair color, or the size you ordered is not fitted.
The order was sent with exactly the information and items on order.

 

4/ How should I prepare my shipment for return?
You are not required to physically return items, saving you time and money. Simply provide detailed information and photos for issue resolution.

 

5/ Can I exchange my items?
All Soulmate Gift products are custom-printed. To exchange for a different size or design, you are requested to cover the resend fee, which varies based on the product(s) purchased.

Cart 0