Return & Refund Policy

At SoulmateGift, we are committed to offering thoughtfully curated products crafted from unique materials—designed to commemorate life’s meaningful moments, share your personal stories, and make unforgettable gifts for the people who matter most.
We continuously invest in training our team and collaborating with reliable partners to ensure a seamless and personalized customer experience.

If, for any reason, you are not completely satisfied with your order, we’re here to help. Each concern is handled individually with care and attention to ensure a fair resolution.

Please reach out to our support team by admin@soulmategift.net within 30 days of receiving your product. The more details you provide, the quicker we can assist you. To help us serve you better, kindly include the following information in your message:

• Full Name on the Order

• Order Number

• Clear Description of the Issue

• Supporting Photos

• Your preference: Replacement or Refund

⚠️ Please note that we are not responsible for customer-related errors, including but not limited to: spelling or grammatical mistakes in personalized content, poor image quality, or incorrect product selection. We encourage you to carefully review your order before submitting it.

🔁 If your refund request is approved, it will be processed to your original payment method within 5 to 10 business days, depending on your bank or payment provider’s processing time.