Payment Methods

PAYMENT

What kind of payment method may I use at https://soulmategift.net/

We accept the following payment options :

Credit Card - We accept Visa/Mastercard

PayPal - Choose to pay securely through PayPal using your debit card or credit card. Registration is free and easy. For more information, please visit www.paypal.com.

What if my payment has failed?

There may be several reasons for why payment for an order has failed. Reach out to our Customer Service Team via email: admin@soulmategift.net with subject 'Fail Payment' and provide your details and/or screenshot of trouble (if can)

 

ORDER

Where is my order confirmation number?

An order confirmation number is only generated for online orders - once you've successfully placed your order online, you will receive an email containing the details of your order.

Did not receive your Order Confirmation?

Let us help you! Contact our Customer Service Team via email: admin@soulmategift.net with subject 'Order Checking'

Why does my order status show 'Payment Pending'?

Typically, the 'Payment Pending' status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment.

Unable to reattempt payment or didn't get a payment failure email?

Please refrain from re-creating your order to prevent duplication! Get in touch with our Customer Service Team via email: admin@soulmategift.net with subject 'Payment Pending' and we'll send you a link for another attempt at payment!

Paid but order status has not been updated after 24 hours?

Our Customer Service Team can help to verify your payment and resend an order confirmation email. Please reach out to us via email: admin@soulmategift.net with subject 'Order Whereabouts' as the concern.

Can I make changes to or cancel my order once it's been placed?

Unfortunately, once you successfully make an order, we're not able to make any further changes like shipping method upgrades or change in quantities for your beauty haul. As SoulmateGift is not liable for replacements or refunds for parcels that have been delivered to incorrect addresses provided, we always suggest reviewing your bag and shipping details before you check out!

For further enquiries, please contact our Customer Service Team us via email: admin@soulmategift.net with subject ‘Order Support’

 

DELIVERY

How can I track my order?

We proudly offer worldwide shipping via USPS, UPS, FedEx, Royal Mail, Australia Post, Canada Post, Luxembourg Post, Swiss Post, etc.! Please note that we require 3 to 7 working days on average to fulfill your order before dispatching it.

Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, the estimated delivery time is between 7-10 business days for US domestic shipping, 2-4 weeks for international shipping. Please consider weather conditions or any holidays that might impact delivery times.

We may split your order into multiple shipments.

If this occurs, you’ll be notified and receive a tracking number for each shipment.

If you have any questions at all please feel free to contact us at admin@soulmategift.net

My order is Preparing to ship/ In Transit, what does that mean?

Hang tight! Your order has been packed and has left SoulmateGift's warehouse! At this stage, you'll receive an email update from us that will contain a Tracking Number for your parcel. Please give about 72 hours for your tracking to be live.

What are your delivery options and how long is shipping?

We ship most products within 3-7 business days. After that, items typically arrive to customers within:

• USA: 4-8 workingdays

• Canada: 5-12 working days

• UK, most of EU: 5-12 working days

• Australia, New Zealand: 8-20 working days

• Rest of the World: 5-20 working days

Notes:

• Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events.
• Delivery is only available on weekdays (excluding Public Holidays).

Do you process orders during Public Holidays?

While we’d love for you to get your order as soon as possible, our warehouse and our courier partner are closed on Public Holidays. We seek your understanding in having your orders processed, or parcels shipped, on the next working day.

Why is there a delay in delivery?

Due to a high volume of orders and our precautionary measures taken by us and our delivery partners, please expect a delay in the delivery of your order.